Return & Refund Policy

1. Return Eligibility

Customers can apply for a return or exchange within 30 calendar days from the date of receiving the goods, subject to the following conditions:
  • The product is unopened, unused, and undamaged, with complete original packaging, labels, accessories and anti-counterfeiting marks.
  • The product quality problem, delivery error, or missing goods is confirmed by our customer service team.
Special Note: For hygiene and safety reasons, opened, used, or partially consumed personal care products do not support unconditional returns, except for confirmed quality problems.

2. Non-Returnable Situations

The following situations do not support return, exchange or refund applications:
  • Exceeding the 30-day return application period.
  • Product damage, pollution, or missing accessories caused by personal use, storage, or artificial damage.
  • Discounted promotional products, flash sale items, or gift items marked as non-returnable.
  • Customized personal care products exclusive for customers.

3. Refund Process

  1. Application Submission: Contact our customer service via email or store message, provide order number, product photos, and return reasons to submit an application.
  2. Audit Confirmation: Our team will review your application within 1-2 business days and inform you of the return address and follow-up instructions.
  3. Goods Return: Send the goods back according to the specified address, and provide the return tracking number to customer service.
  4. Refund Processing: After we receive and inspect the returned goods, we will process the refund within 3-5 business days. The funds will be returned to your original payment account.

4. Return Shipping Fee Rules

  • If the return is caused by our responsibility (product quality problem, wrong delivery, missing goods), we will bear the return shipping fee.
  • If the return is due to personal reasons (dislike, inappropriate purchase), the customer shall bear the return shipping fee by themselves.