FAQ

1. Product Related Questions

Q1: Are all products genuine and authentic? A: All products sold in our store are 100% genuine with official brand authorization. We provide product batch inspection reports and safety certification documents, and support official authenticity verification.
Q2: Are the products suitable for sensitive skin? A: Most of our personal care products adopt mild and hypoallergenic formulas, free of irritating ingredients. The product details page will mark the applicable skin types. Sensitive skin users can refer to the ingredient list and test it on a small area of skin before formal use.

2. Order & Payment Questions

Q3: Can I modify the delivery address after placing an order? A: You can contact customer service to modify the address before the order is shipped. Once the order is shipped, the delivery address cannot be modified, please confirm the address carefully before payment.
Q4: Why was my payment unsuccessful? A: Payment failure may be caused by network abnormality, bank card limit restriction, or channel system maintenance. You can try to pay again or replace the payment method. If the problem persists, contact customer service for help.

3. Logistics & After-sales Questions

Q5: How can I track my order logistics? A: After the order is shipped, you will receive an email containing the tracking number. You can query the real-time logistics status through the official logistics website or the tracking link in the email.
Q6: Can I return the product if I don’t like it? A: Unopened and unused products can be returned within 30 days. For opened personal care products, due to hygiene and safety regulations, unconditional return is not supported, except for product quality problems.
Q7: How long will the refund arrive? A: After the returned goods are inspected and confirmed, the refund will be processed within 3-5 working days. The specific arrival time depends on the processing cycle of your payment platform.